Below are the instructions on how to create a RMA for product repair with Logic Controls.
Approval Process:
The support team will review the information submitted by the client. If RMA is Approved: An RMA number will be issued to the customer and the customer will be informed about the designated repair center where the equipment should be sent.
Providing RMA Forms:
The customer will receive an RMA Description Form and an RMA Tag.
- RMA Tag: Must be placed on the outside of the shipping box.
- RMA Description Form: Must be included inside the box.
NOTE: If the RMA Tag is not on the outside of the box, the RMA will be denied, and the customer will have to resend the package.
Confirmation and Shipping:
The customer must respond to the RMA approval email within 48 hours, confirming receipt and providing the return address and tracking number of the shipped package.
Denial Process:
If RMA is Denied: The customer will be informed of the denial and the reasons behind it. Different options will be provided to the customer for resolving the issue. The customer will have 72 hours to respond to this information before the ticket closes automatically.
*Tip: By following these steps, we aim to ensure a smooth and efficient RMA process, facilitating timely repairs and maintaining high customer satisfaction. Thank you for your cooperation.