LR1100U Density

Dear Sirs this is Hugo Rodríguez, from HYC Hardware Ltda, Montevideo, Uruguay.
We have an issue when printing a Windows test page, or under Notepad. The text is very clear (print density low), and have missing dots.
The printing self test is OK.
The customer app also prints clear, and it is hard to see ticket numbers and letters .
We installed the drivers for LR2000.
Are there any adjustments we could made to increase the density?

We apreciate your assistance.


Hugo Rodríguez
HYC Hardware Ltda.
Montevideo, Uruguay


Hi Hugo Rodriguez,
buenos dias Hugo, esta es Sandra , le voy a enviar una utilidad que tiene la opcion de densidad tal como muestra la foto, por favor la prueba y me deja saber 

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