Steps to retrieve log files from KitchenGo Premium for troubleshooting.
RETRIEVING LOG FILES FROM KDS
From the Main interface screen, select the three dots in the upper right corner, and select “SETTINGS”
Scroll to the bottom of the Settings options until you see “LOG”. Select the LOG option.
Set the log options to “DETAIL”. From this point the KDS will capture detailed logs of Activity and errors for troubleshooting. You can also select the number of days these files are kept in the folder.
COPYING LOG FILES FROM KDS
Use the Android Explorer and navigate to his path:
Detailed logs are named KitchenGo Premium_YYYY-MM-DD.log
Order Logs are named KitchenGo Premium_OrdersEvents_YYYY-MM-DD.log
Here you can copy the log files you need to a USB, or remotely if you are using a remote tool like Anydesk.
To select multiple files at once, select the “multi” button, select the files to copy, then select the “editor” button and choose “copy”