Troubleshooting Error on KDS: This KDS Station’s license is deactivated
Reason: The license for the KDS Station is in the process of being deactivated due to approximately five days of inactivity, which triggers the automatic deactivation of KDS devices.
Solution:
1. Verify that the Date and Time settings on the KDS have not changed. If they do not match your local time zone, please correct them.
2. Restart KDS
3.Attempt to log out of your account and then log back in.
4. If that didn’t help go to the https://kdsgo.com/
- 1. Log in with your credentials
- 2. Select: Configuration (left menu), select KDS Station (ribbon menu in the middle)
- 3. Delete the deactivated KDS Station index from there (use the ‘Remove’ option)
6. Restart KDS
7. KDS: Make sure the Date and Time haven’t changed on the KDS Display
8. Activation window should pop up.
- Select the ‘Add new device (all orders from other devices will be cleared!)’. That option Activates the same license on the same KDS.
- Do NOT select the ‘Replace Device’ option (that would suggest you replace a license from another KDS Station)
- You should see a brief message ‘Activation is done’ on the bottom.
9. Try to login
10. That should activate the station, and the Station should re-appear on the KitchenGo website.
11. Check the serial number presented at the top of the Login screen of the KDS. Verify that serial number matches the serial number registered on the KDSGO.COM website. If they do not match, follow the process from step 4 to remove and re-add the device. If the serial number continues to change after each reboot, you may need to select the "Use Unique serial instead of MAC" option.